Universal Care aims to deliver a service of care that is not only appropriate to the individual service user but is also of the highest standard possible. We have in place an annual self-assessment procedure that enables us to maintain our own high expecting standards, policies and working practices.
In order to make sure that we maintain and improve our quality of provision we use various methods of quality assurance. Included in this process are:
01 Standards are clearly defined and monitored on a continuous basis by care/support staff and the managers of Universal Care Services.
02 Standards set out by our regulatory body (Care Quality Commission) are incorporated into our quality assurance system.
03 Regular consultation with our service users. This will include an annual survey to obtain their views and opinions of the service and quarterly reviews of service. These visits will be undertaken by a member of the management team.
04 Regular staff meetings. This will ensure effective communication whereby all care workers will be made aware of the high standards that are expected.
05 Annual reviews of our service will be published and made available to our service users, their families or representatives, and all other stakeholders in the company.
06 Our quality assurance framework relies on the thankful feedback and comments from our service users and their friends and family. We value what they have to say about the care they receive and the service we provide.
07 Partnership working with all relevant others (professionals, family members or representatives) to ensure continuity of care.
08 Rigorous and careful recruitment of the very best care staff.
09 Regular supervision meetings between care/support workers and the registered manager. This will enable us to highlight any further training/ development needs and to assess continuing performance.